Returns & Exchanges

Returns

Our returns policy

We want you to love everything you purchase from Voited and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, simply return it to us unused within 30 days and we’ll issue you a refund for the product.

Please note: sale items (those displaying a reduced price) are not eligible for a return or exchange, unless the product is shown to be defective.

Return shipping costs are the responsibility of the customer, unless the product was damaged/defective when you received it.

What to do if you need to return a product:

Europe customers, please visit voited.eu for EU specific returns info.

Step 1:

Send an email to customercare@voited.com

Please include the order number and note the reason for return.

If you don't have the order number, please include your name, email address and a description of the product.

Step 2:

We will contact you with the correct Amazon Returns address and instructions on how to package and send your product.

Step 3:

Once your return is received and checked you’ll get an email notification informing you that we’ve processed your refund. Depending on your payment method the refund will be completed in 5-7 business days. Your refund will be credited back to the original payment method (Credit Card, PayPal, Apple Pay or Gift Card).


Exchanges

As shipping and returns are managed through the Amazon fulfilment service, we cannot offer an exchange option. Instead, you'll need to return the original item according to the process set out above and place a new order.


Customer Service

Do you need assistance?

Customer Service is here to help. You can email us at customercare@voited.com.

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