We want you to love everything you purchase from Voited and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, simply return it to us unused within 30 days and we’ll issue you a refund for the product.
Please note: sale items (those displaying a reduced price) are not eligible for a return or exchange, unless the product is shown to be defective.
Return shipping costs are the responsibility of the customer, unless the product was damaged/defective when you received it.
Europe customers, please visit voited.eu for EU specific returns info.
Prep your return item(s) by printing and completing a Return Form. Include the order number and note the reason for return.
Please note: If you don't have the order number, please include your name, email address and a description of the product.
Send an email to firstname.lastname@example.org
Post your return to:
FULFILLTOPIA / VOITED
1619 Diamond Springs Road
Virginia Beach, VA 23455
We apologise but we are unable to process exchanges for orders outside of the USA and Canada. If you have received a defective or incorrect item, please contact email@example.com.
Once your return is received and checked you’ll get an email notification informing you that we’ve processed your refund. Depending on your payment method the refund will be completed in 5-7 business days. Your refund will be credited back to the original payment method (Credit Card, PayPal, Apple Pay or Gift Card).
As shipping and returns are managed through a third party fulfilment service, we cannot offer an exchange option. Instead, you'll need to return the original item according to the process set out above and place a new order.
Do you need assistance?
Customer Service is here to help. You can email us at firstname.lastname@example.org.