Returns & Exchanges

Returns

Our returns policy

We want you to love everything you purchase from Voited and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, simply return it to us unused within 30 days and we’ll issue you a refund for the product.

Please note: sale items (those displaying a reduced price) are not eligible for a return or exchange, unless the product is shown to be defective.

Return shipping costs are the responsibility of the customer, unless the product was damaged/defective when you received it.

What to do if you need to return a product:

Europe customers, please visit voited.eu for EU specific returns info.

Step 1:

Prep your return item(s) by printing and completing a Return Form. Include the order number and note the reason for return.

Download a Returns Form

Please note: If you don't have the order number, please include your name, email address and a description of the product.

Send an email to customercare@voited.com

 

Step 2:

Post your return to:

FULFILLTOPIA / VOITED
1619 Diamond Springs Road
Suite C
Virginia Beach, VA 23455

We apologise but we are unable to process exchanges for orders outside of the USA and Canada. If you have received a defective or incorrect item, please contact customercare@voited.com.

Step 3:

Once your return is received and checked you’ll get an email notification informing you that we’ve processed your refund. Depending on your payment method the refund will be completed in 5-7 business days. Your refund will be credited back to the original payment method (Credit Card, PayPal, Apple Pay or Gift Card).


Exchanges

As shipping and returns are managed through a third party fulfilment service, we cannot offer an exchange option. Instead, you'll need to return the original item according to the process set out above and place a new order.


Customer Service

Do you need assistance?

Customer Service is here to help. You can email us at customercare@voited.com.

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