Refund policy
Free US Returns
Our Returns Policy
We want you to love everything you purchase from VOITED and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, simply return it to our US hub, unused within 30 days and we’ll issue you a refund for the product.
All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and VOITED tags attached to them. This also includes all accessories and the stuff sack (if applicable). We reserve the right not to accept any return if the product shows signs of usage or has been used or altered from its original condition in any way.
Value-Set / Bundle purchases - when more than one item is purchased as a Value-Set / bundle and a discount is received on a further item the following applies:
All items must be returned together. If we receive the full price item back without the other discounted item/s then the value discounted will be deducted from the value of your returned item.
Purchases with a free gift - when an item that exceeds the value criteria for the free gift is returned, the "FREE gift" should also be returned. If a partial order is returned and the item has a lower value than the criteria for the "FREE gift', then the "FREE gift" must also be returned. For example, a "FREE gift" is offered on orders $100 or over - if the order after partial return has a value of below $100 then the "FREE gift" should also be returned. If the order after partial return has a value of above $100, then the "FREE gift" does not need to be returned.
If we receive your order back without the FREE gift the full retail price of the gift will be deducted from the value of your return.
We kindly request that you do not use our product boxes to ship returns. To ensure the safe return of your items, please either cover the original product packaging or place it inside a larger shipping box. This helps us maintain the quality of our products and ensures a hassle-free return process for you.
Free US Returns
We offer a free returns service in the US via Shippo. To return an item, please follow these steps:
STEP 1: SUBMIT YOUR RETURN REQUEST
Click the link and follow the steps to submit your return request. You'll need your order number and an email address. We'll send you an email confirmation to confirm that we've received your request.
STEP 2: PRINT YOUR LABEL
Once we've approved your return, we'll send you an email confirmation with a link to download your free shipping label.
Download your label, then open the file and print. Next, cut out the shipping label along the dotted lines and attach it to your parcel so it covers the barcode of the original label.
Please ensure you return your items in the condition that they were sold, with all the original tags and labels.
Didn't receive your label? Please check your spam folder. If you still can't find it, please contact customercare@voited.com and we'll send you a new one.
STEP 3: TAKE YOUR PARCEL TO YOUR NEAREST POST OFFICE
Your return will need to be dropped off at your closest post office.
Please keep your proof of posting receipt until we have acknowledged receipt of your items.
Once your return is received and checked you’ll get an email notification informing you that we’ve processed your refund. Depending on your payment method the refund will be completed within 10 business days. Your refund will be credited back to the original payment method (Credit Card, PayPal, Apple Pay, Google Pay or Gift Card).
Exchanges
As we do not offer exchanges, simply return any unwanted item(s) for a refund and place a new order at VOITED.COM for your replacement item(s).
International orders
We apologise but we are unable to process returns and exchanges for orders outside the US. If you have received a defective or incorrect item, please contact customercare@voited.com.
Customer Service
Do you need assistance?
Customer Service is here to help. You can email us at customercare@voited.com.
- Choosing a selection results in a full page refresh.
- Opens in a new window.